FAQs
We've compiled answers to the most common inquiries we receive, from property amenities and booking processes to local recommendations and pet policies. Our goal is to ensure you have all the information you need for a seamless and enjoyable stay.
Reservations require a 50% deposit at the time of booking; the remainder will be charged 5 days before your arrival date. Cancellations made at least 5 days before arrival will receive a full refund. No refunds or modifications can be made after that point.
Reservations are best made via our website. Please call/message us for group reservations. Surrey Beach House maintains a 2 night minimum stay requirement all year round, however, if rooms are still available, single nights may be booked within 10 nights of any given future date. We. would love for you to tay longer and explore the area! We offer an automatic 15% total discount for stays 4 nights or longer, and a 20% total discount for stays 7 night or longer. Our maximum allowable stay is 21 nights. Discounts and promotions may not be combined and must be used at the time of booking.
Early check-in / late check-out may be requested and granted for a small fee, subject to availability. Please note that we do not have on-site staff and our management and support staff work remotely, but are easily accessible and readily responsive to our guests' needs.
Yes, we accept group reservations but please give us a call or send us a message first before booking to ensure that we have room for everyone.
Pets of any kind are not permitted. We love animals but due to the compact nature of the property, we made the difficult decision to prohibit pets for the peaceful enjoyment of all guests, as well as for the well-being of the pets themselves. This policy includes emotional support pets. Trained service animals, however, are permitted in accordance with the law. Service animals must be registered and trained to perform specific task(s) and are expected to accompany their owner at all times and must not be left unattended in the room at any point.
Your check-in/access instructions will be included in your confirmation email and will be sent again as a reminder on the morning of your arrival. It is each guest's responsibility to check and read their emails. If you do not receive a confirmation email immediately after booking, please check your spam folder. Contact us if you are unable to locate the confirmation email. Early check in / late check out may be requested and granted for a small fee, subject to availability. Please note that we do not have on-site staff and our management and support staff work remotely, but are easily accessible and readily responsive to our guests' needs. Unfortunately, we are unable to provide physical keys to guests and all access must be done using a code on an electronic keypad.
Please note that there is no daily housekeeping. Extra towels are easily available upon request and are typically delivered on the same day or by the next morning. Linen changes are available for a small fee. We kindly ask that guests help keep their rooms tidy during their stay. Trash bins are located behind the building should you need to remove excess trash during your stay.
We do not provide beach towels but beach tags and chairs are provided for free so our guests can enjoy the beautiful Ventnor beaches during their stay. Chairs and tags must be returned to the room before check out.
There is no parking is available on-site - all guests must utilize street parking. Our hotel was built in 1928 and guests for more than 95 years have been able to find nearby street parking. We are located on the border of the business district with metered spaces, and the residential areas with ample free parking. Guests must pay attention all posted parking regulations and meters. Surrey Beach House is not responsible for parking violations. Most guests will park their cars and walk, bike, or taxi/rideshare around town! For your convenience, we have a 15-minute loading zone located right in front of the hotel. Please be considerate of other guests with your time here and do not park here long-term.
Free high-speed Wi-Fi is included in your stay. There is no password, but users will need to provide their information to connect. The network name is Guests of Surrey Beach House.
Every room features a 50" HD Smart TV powered by Roku. Guests can enjoy a variety of free programs and log into their favorite streaming services during their stay. We do not have cable, however, Roku offers more than 350+ free Live TV channels from all major broadcasting stations.
All guests are welcome to enjoy the shared, ocean view balconies on the main and upper levels styled with comfortable furniture for relaxation. Our rooms do not have individual balconies or scenic views.